Privacy Policy.

Clean My Biz Pty Ltd ("we", "us", "our") respects your privacy. This policy explains how we collect, hold, use, and disclose personal information, and how we comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. What personal information we collect

We collect personal information that you provide to us, including:

• Name, company, position, email address, phone number, and site address when you submit our contact or site-visit forms.
• Information you share during a site walk-through or proposal conversation, including operational details about your facility.
• Records of correspondence between you and us.

We do not collect sensitive information (as defined in the Privacy Act) unless required for a specific purpose and with your consent.

2. How we collect your information

We collect personal information directly from you when you:

• Submit a form on our website.
• Call us on 0433 173 504.
• Email us at info@cleanmybiz.com.au.
• Meet with us during a site visit, proposal review, or ongoing service.

We may also collect website analytics data (page views, device type, referral source) through standard web analytics tools. This data is aggregated and does not identify individual visitors.

3. Why we collect your information

We collect your personal information to:

• Respond to your enquiry or site-visit request.
• Prepare and deliver a cleaning proposal.
• Provide cleaning services under any agreement we enter into with you.

4. How we use and disclose your information

We use your personal information only for the purposes for which it was collected, or for related purposes you would reasonably expect.

We do not sell your personal information. We do not share it with third parties for marketing purposes.

We may share your information with:

• Our cleaning crew assigned to your site, only to the extent required to deliver service.
• Our accounting and invoicing service providers, who are bound by confidentiality obligations.
• Government authorities or law enforcement where required by law.

5. Cookies and analytics

Our website uses basic analytics to understand how visitors engage with our pages. Analytics data is aggregated and does not identify you personally. You can disable cookies through your browser settings.

6. Data storage and security

We store personal information in secure systems with access limited to authorised personnel. We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.

In the event of a data breach likely to result in serious harm, we will notify affected individuals and the Office of the Australian Information Commissioner in line with the Notifiable Data Breaches scheme.

7. Access and correction

You have the right to request access to the personal information we hold about you and to ask us to correct it if it is inaccurate, incomplete, or out of date. Contact us using the details below to make a request. We will respond within a reasonable timeframe and typically within 30 days.

8. Complaints

If you believe we have breached the Australian Privacy Principles, please contact us at info@cleanmybiz.com.au or 0433 173 504. We will investigate and respond within a reasonable timeframe.

If you are not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner at www.oaic.gov.au or 1300 363 992.

9. Cross-border data transfers

We do not transfer personal information outside Australia. Our service providers and data storage are Australia-based.

10. Updates to this policy

We may update this policy from time to time to reflect changes in our operations or in privacy law. The "Last updated" date at the top of this page shows when the policy was most recently revised.

11. Contact us

For any privacy-related question, request, or complaint: